Question 1

1. What types of salt lamps do you offer?

Answer

We offer a variety of salt lamps, including natural-shaped lamps, crafted shapes like hearts and pyramids, and salt lamp candle holders.

Question 2

2. What sizes and weights are available for your salt lamps?

Answer

Our salt lamps range from small (2-3 kg) to large (8-10 kg) sizes, catering to different spaces and preferences

Question 3

3. How much do your salt lamps cost?

Answer

Our salt lamps are priced based on size and type, ranging from Rs800 for smaller lamps to Rs3000 for larger, intricately shaped ones.

Question 4

4.How can I contact customer service?

Answer

You can contact our customer service team via email at contact@naturalsaltlamp.shop or WhatsApp us at +92-333-8287802.

Question 5

5. Do you offer wholesale prices?

Answer

Yes, we offer wholesale pricing for bulk purchases. Please contact us directly to discuss your needs and get a quote.

Question 6

6. Do you have a physical store?

Answer

Currently, we operate online only. However, we participate in various local markets and events. Check our Events page for updates.

Question 7

7. Can I customize the shape or size of my salt lamp?

Answer

While we offer a selection of pre-crafted shapes and sizes, custom orders can be discussed by contacting our customer service team.

Question 8

8. Are salt lamps safe to leave on overnight?

Answer

Yes, salt lamps are safe to leave on overnight. They use low-wattage bulbs and are designed to operate safely for extended periods.

Question 9

9. Can salt lamps improve sleep quality?

Answer

Yes, the soft, warm glow of salt lamps can create a relaxing atmosphere, helping to reduce stress and improve sleep quality.

Question 10

10. Can I use my salt lamp as a night light?

Answer

Yes, salt lamps make excellent night lights due to their soft, warm glow, which can create a calming ambiance in any room.

Question 11

1. Do you offer free delivery?

Answer

Yes, we offer free shipping on all orders over PKR 3000/- all over Pakistan.

Question 12

2.How long will it take to receive my order?

Answer

Orders are typically processed within 1-2 business days and delivered within 3-7 business days, depending on your location.

Question 13

3. How can I track my order?

Answer

Once your order is shipped, you will receive an email with a tracking number and a link to track your package.

Question 14

4. What should I do if my order arrives damaged?

Answer

If your order arrives damaged, please contact our customer service within 48 hours of receiving your package. We will arrange for a replacement or repair at no additional cost.

Question 15

5. What is the delivery time for orders?

Answer

Standard delivery typically takes 3-5 business days. Expedited shipping options are also available at checkout.

Question 16

6. Can I return an item if I’m not satisfied?

Answer

Yes, we have a satisfaction guarantee policy. If you are not satisfied with your purchase, you can return the item within 30 days for a full refund or exchange. Please see our Returns Policy page for more details.